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IT Speaks: Practices and Trends in Enterprise Application Managementby Quest |
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Abstract :This Advisory Note (authored by Julie Craig – an independent analyst from Enterprise Management Associates) discusses key findings from her 2008 research study of more than 200 IT professionals with direct responsibility for managing business applications. Focusing on Application Management pain points, technologies, management strategies and key measurements for success, this paper also includes an overview of Foglight and how it is used by defense contractor JT3 to reduce their mean time to repair application issues from 2 hours to 10 minutes. |
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